Refund Policy

Last updated 15 November 2026

We offer a 30-day money-back guarantee on the Family Unlock. If you're not happy for any reason, you can ask for a full refund within 30 days of your order date.

How to ask

Refunds are handled by our payment provider, Paddle. Visit paddle.net and look up your order using the email on your receipt, or reply to your receipt email.

What happens next

Once a full refund is approved, the money goes back to your original payment method, and your family returns to the free version (1 child, 5 wishes). Your lists and wishes are kept.

You can also read Paddle's refund policy.